Success Stories

Utilities and cable & broadband companies are using CertaLogic’s Certa Platform and Certa Solution Suites to address their unique operational challenges, including:

• Satisfying regulatory requirements – CertaLogic helps utilities meet stringent requirements for accurate data and enables the utilities to reconstruct network events as they evolved over time, providing auditable results.
• Improving and sustaining information quality – With CertaLogic, organizations gain the high-quality information needed to make strategic and day-to-day operational decisions.
• Reducing customer churn – CertaLogic helps cable and broadband operators achieve and maintain accurate and complete customer information, adjust marketing campaigns mid-stream in order to optimize the results, and improve the quality and reliability of their service offering.
• Gaining access to, and insight into, enterprise-wide data – With CertaLogic, utilities and cable and broadband operators gain operational business insight through access to business and network-related information residing on disparate systems throughout the organization.

The following are a few real-world examples which demonstrate how CertaLogic is helping its customers transform their operations:

Edelnor, which operates one of the two largest electric distribution networks in Peru, was having difficulty complying with strict regulatory reliability standards and maximizing its network reliability without increasing costs. After integrating the Certa product suite with its corporate systems, Edelnor was able to reduce SAIFI by 58% and SAIDI by 72% in the first two years, and lower its operational budget by 28%. Read more

La Plata Electric Association, a Cooperative serving 23,000 subscribers in southwestern Colorado, United States, was struggling to overcome data inconsistencies and redundant data entry due to its non-integrated software systems. After deploying the Certa product suite, the coop increased network accuracy by 50% while significantly reducing its duplicate data entry efforts. Read more

Multicanal, one of the leading Cable TV companies in Latin America, faced a number of challenges, including difficulty recouping late fees and gaining new subscribers. Once it had implemented the Certa Solution Suite for Cable & Broadband, the company improved timely collection of outstanding bills from 70% to 99% effectiveness, and reduced customer churn from 30% to 12%. Read more