CertaLogic's focus on network-centric businesses, deep
industry expertise, and commitment to customer satisfaction enables it to be a
high-quality, dependable provider of both solutions and customer care. The
company's professional services and customer support organizations provide
unrivaled expertise to assist clients to get the most out of their
investment in physical plant, information systems, and reputation with their
customers.
Professional Services
CertaLogic's professional services organization has established a track record
of excellence in delivering enterprise solutions to global clients.
CertaLogic's experienced staff maintains the highest level of expertise in the
deployment of the company's solutions and has achieved a 100% customer
satisfaction record. Leveraging deep industry expertise, CertaLogic's
consultants ensure that clients realize the maximum value from CertaLogic's
solutions.
Services Methodology Overview
CertaLogic's proven deployment methodology allows clients to quickly take
advantage of CertaLogic solutions while minimizing the impact on client-side
resources. The main steps in CertaLogic's process include:
- Assessment and requirements
analysis: CertaLogic and the client collaborate to define the project
scope and requirements.
- Design: CertaLogic solution analysts
define the specific configuration requirements needed to meet the client's
requirements and review these with the client for approval or adjustment
as necessary.
- Configuration and testing: As
solution components are configured, they are each tested against
predefined test scenarios prior to delivery.
- Delivery: During this final
phase, the CertaLogic solution is migrated into production from the
configuration and test environments.
- Training: End users or
client-designated trainers are instructed on how to derive the most
benefit from the solution.
Customer Support
CertaLogic's customer support organization works closely with CertaLogic's
professional services, development, and quality assurance organizations to
deliver the most comprehensive product and technical support possible.
STANDARD SUPPORT INCLUDES:
- Localized service for
CertaLogic's international client base
- Managed issue resolution to
ensure priority assistance for critical needs
- Customer configuration
support library, a voluntary program through which customers provide
CertaLogic with copies of their solution configuration and data to be used
by support staff in evaluating customer issues
- Remote access assistance for
fast issue identification and problem resolution
- CertaLogic trouble ticket
tracking, which enables clients to track the status of their support
inquiry via CertaLogic's Web site
- CertaLogic's support
channels, including email and phone. CertaLogic also offers operational
support to customers with custom interfaces and custom solution
configurations.
To learn more about how CertaLogic helps solve network-centric business' challenges, see the
Industry Solutions Overview.
